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The Voice of Canada’s Investment Funds Industry

Vulnerable Investors



Documents

2018
Video Transcript: Elder-friendly Practices

Best-practice Checklist

This is a checklist of best practices advisors can implement to help make their offices or meeting spaces more accommodating for elderly clients.


Presentation: Elder-friendly Practices

This presentation provides practical guidance for having elder-friendly client meetings and conversations.


Presentation: Understanding Capacity and Decision-making

This presentation provides information to guide advisors in thinking about the concept of capacity as they continue to work to improve their interactions with older investors.


Video Transcript: Understanding Capacity and Decision-making

Presentation: Dealing with Elder Abuse

This presentation shares insights to help advisors meet the special needs and concerns of aging investors and understand how aging investors can become vulnerable to neglect or abuse.


Video Transcript: Dealing with Elder Abuse

Advisor Insights: Meeting the Needs of Investors with Cognitive Decline

This checklist helps advisors prepare for the challenges of working with investors who are experiencing cognitive decline. It provides information about what to watch for when advising these clients, and actions to ensure the advisor and dealer are meeting regulatory and legal obligations. A separate checklist has been developed to guide advisors in identifying and addressing situations where a client might be subjected to financial exploitation.


Advisor Insights: Protecting Investors from Financial Exploitation

This checklist has been developed to guide advisors in identifying and addressing situations where a client might be subjected to financial exploitation. It provides information about what to watch for when advising these clients, and actions to ensure the advisor and dealer are meeting regulatory and legal obligations.