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The Voice of Canada’s Investment Funds Industry

Dispute Resolution

Canada’s robust regulatory system ensures that investors have access to fair and open mechanisms for resolving complaints. A tiered system enables many disputes to be resolved early. Those that cannot be settled through the dealer resolution process as prescribed by the relevant self-regulatory organization (SRO), can be submitted to the Ombudsman for Banking and Investments (OBSI), to which all Mutual Fund Dealers Association (MFDA) members and Investment Industry Regulatory Organization of Canada (IIROC) dealers must subscribe.

Items in this section relate to complaint handling amendments proposed by the industry’s self-regulatory bodies, as well as by the OBSI.



Documents



Complaint Handling


OBSI

2016
IFIC Submission – Independent Evaluator – Evaluation of OBSI (March 11, 2016)

IFIC acknowledges OBSI’s improvements, notes additional measures are needed

2015
IFIC Congratulates OBSI’s New Ombudsman and CEO

2013
Submission - OBSI (Tyler Fleming) - OBSI's Terms of Reference Consultation (August 12, 2013)

2010
Submission to OBSI - Industry Association Letter on Strategic Planning (February 25, 2010)

2009
Submission to OBSI - 2009-2010 Budget (September 10, 2009)

Submission to OBSI on Proposal for Industry Council and Formal Consultation Process (July 28, 2009)

Association Submission Letter to OBSI on Accountability, Transparency, Timeliness and Cost-Effectiveness (May 22, 2009)

2008
IFIC Submission to OBSI on OBSI Post Consultation Terms of Reference (June 27, 2008)

2007
Letter to the Joint Forum regarding Complaint Handling Financial Services OmbudsNetwork (October 19, 2007)