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Vulnerable Investors Resource Centre

IFIC has compiled key training, reference and resource material to help advisors stay informed about industry issues, developments and best practices when working with vulnerable investors. This includes information bulletins on emerging issues and practical tools to support compliance, advisor education, client experience and training.

The resources and tools provided here are primarily focused on supporting advisors in their front-line role of fostering and protecting the financial wellbeing of aging investors. These resources are intended to complement materials from financial regulators as well as your firm-specific policies, practices and training.

Reporting Financial Abuse

The Canadian Securities Administrators has information on its website about reporting financial abuse in your province or territory under the link Reporting Wrongdoing

Video Training – Working with Aging Clients

Elder-friendly Practices

CARP’s Laura Tamblyn Watts shares insight and practical tips to help accommodate the meeting and conversation needs of elderly clients.

Video Transcript: Elder-friendly Practices

Presentation: Elder-friendly Practices
This presentation provides practical guidance for having elder-friendly client meetings and conversations.

Best-practice Checklist
This is a checklist of best practices advisors can implement to help make their offices or meeting spaces more accommodating for elderly clients.

Understanding Capacity and Decision-making

This is the second in a three part series helping advisors to support the unique needs of older investors. Dr. Carole Cohen, a geriatric psychiatrist at Sunnybrook Health Sciences Centre, explains what ‘capacity’ means, explores elder capacity stereotypes and discusses signs of possible diminished capacity in clients.

Video Transcript: Understanding Capacity and Decision-making

Presentation: Understanding Capacity and Decision-making
This presentation provides information to guide advisors in thinking about the concept of capacity as they continue to work to improve their interactions with older investors.

Dealing with Elder Abuse

This video is the first in a three-part series helping advisors to support the unique needs of older investors. Learn from CARP’s Laura Tamblyn Watts about the types of abuse, red flags, how to structure conversations and the role of possible influencers in elder financial abuse.

Video Transcript: Dealing with Elder Abuse

Presentation: Dealing with Elder Abuse
This presentation shares insights to help advisors meet the special needs and concerns of aging investors and understand how aging investors can become vulnerable to neglect or abuse.

Advisor Insights Fact Sheets

Protecting Investors from Financial Exploitation
This checklist has been developed to guide advisors in identifying and addressing situations where a client might be subjected to financial exploitation. It provides information about what to watch for when advising these clients, and actions to ensure the advisor and dealer are meeting regulatory and legal obligations.

Meeting the Needs of Investors with Cognitive Decline
This checklist helps advisors prepare for the challenges of working with investors who are experiencing cognitive decline. It provides information about what to watch for when advising these clients, and actions to ensure the advisor and dealer are meeting regulatory and legal obligations.

For more information:

Lisa Hall, Senior Manager, Communications and Public Affairs (lhall@ific.ca | 416-309-2317)