News Release

IFIC releases new video to help advisors establish elder-friendly practices

July 12, 2018 (Toronto) – The Investment Funds Institute of Canada (IFIC) today launched a new advisor training video on elder-friendly practices. The video, which is the third of a three-part series, outlines practices that financial advisors can implement to help ensure their offices accommodate the unique needs of aging clients.

“The advisor-client relationship is one that must be anchored in trust,” said Paul C. Bourque, President and CEO, IFIC. “Being mindful of the needs of elderly clients and taking steps to ensure they feel comfortable can go a long way towards building this trust and contributing to positive investor outcomes.”

The video features Laura Tamblyn Watts, CARP’s National Director of Law, Policy & Research, and provides practical guidance for having elder-friendly office space and client meetings.

“The steps advisors can take to make their offices more elder friendly are simple, but they can be quite impactful,” said Tamblyn Watts. “A good meeting environment ultimately enables better client-advisor conversations.”

The video and accompanying resource materials can be found in IFIC’s Vulnerable Investors Resource Centre at IFIC.ca. The site also includes the videos Capacity & Decision Making and Dealing with Elder Abuse, along with other materials to help advisors and their firms to work effectively with their elderly clients.

About IFIC

The Investment Funds Institute of Canada is the voice of Canada’s investment funds industry. IFIC brings together 150 organizations, including fund managers, distributors and industry service organizations, to foster a strong, stable investment sector where investors can realize their financial goals. By connecting Canada’s savers to Canada’s economy, our industry contributes significantly to Canadian economic growth and job creation.

For more information:

Lisa Hall
Senior Manager, Communications and Public Affairs
The Investment Funds Institute of Canada
lhall@ific.ca
416-309-2317