Agenda at a Glance | Detailed Agenda

• 10:00 Registration Opens
• 10:30 Workshops
• 13:00 Opening Remarks
  
• 13:15 President's Report
• 13:30 New Industry Products & Services
• 14:00 Strategies for Success: An Industry Panel Discussion
• 16:00 The New Landscape: A Regulatory Panel Discussion
• 17:00 Networking Reception

• 07:30 Registration Opens
• 09:00 Keynote: The Changing Mindset of Canadians
            Allan Gregg, Chairman, Harris/Decima
  
• 10:30 Morning Concurrent Sessions:
             1. Organizational Development:
                 Building Leadership Capacity
             2. The Canadian Difference:
                 A comparison of loyalty marketing perceptions
                 among specific Canadian consumer segments
             3. Outsourcing Strategies for An Increasingly
                 Competitive World
  
• 12:00 Lunch
  
• 12:45 Keynote: Predictably Irrational Investor Behaviour
            Dr. Dan Ariely,
            Alfred P. Sloan Professor of Behavioral Economics at MIT
  
• 14:00 Afternoon Concurrent Sessions:
             1. Back Office Strategies: Getting Them to Deliver
             2. The Do Not Call List:
                 How New Telemarketing Regulations Will Affect Our Industry
             3. Dashboarding and Scorecarding for Success:
                 How to Drive Strategy and Manage Performance
• 15:30 The World’s Most Admired Companies and
            What Makes them So Great
  
• 17:00 Networking Reception
  

• 07:30 Registration Opens
• 08:30 Opening Remarks
  
• 08:45 Keynote: Canadian Leadership in a Changing World
            Peter Mansbridge, Chief Correspondent, CBC News
• 10:00 Them and Us:
            Canada/US Relations Under a New US Administration
            John Ibbitson,
            Chief Washington Correspondent, The Globe & Mail
  
• 11:30 2008 Pollara Investor Research Report
  
• 12:30 Networking Lunch
  
• 13:00 Workshops